As fellow customers ourselves, we understand exactly how frustrating it can be to have to return something. We have therefore decided to offer a generous return policy and have automated and optimized many of our processes to make things faster and more accurate. We sincerely hope that we can make things better for you while being as pleasant as possible.

RETURN PERIOD

We offer a sixty (60) calendar day replacement or refund policy for all qualifying products. If sixty (60) calendar days have passed since the shipping of your product, then a refund or exchange is not possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NOTE: For all items that are received damaged, a claim must be filed with us within six (6) business days.

LIMITATIONS

Several types of goods are exempt from being returned. These items include but are not limited to perishable goods, paints, electrical items, light bulbs, gas components, and special/customized orders.

ONLINE ORDER RETURN PROCESS

You can start the return process by logging in to your account and navigating to the orders page. Or you can reach out to us via email for more detailed instructions @ info@applianceparts365.com.

UNAUTHORIZED RETURNS

We do not accept unauthorized returns. All returns must have a valid Return Authorization Number (RA) to be accepted.

All unauthorized returns will either be refused or held within our unauthorized return storage. Any unclaimed, unauthorized, returns will be destroyed or recycled after a period of forty-five (45) days.

Absolutely no in-store credit, refund, or replacement will be given for unauthorized returns.

PRODUCT REFUNDS (If applicable)

Refunds are subject to a refund processing fee unless one of the following occurs:

• The product we are issuing a refund for is no longer available.
• The product is on backorder with an estimated restock time of more than thirty (30) days.
• The product has not been shipped, packed, or processed.
• Cases of fraud (A valid police report must be provided).
• We shipped out the wrong product.

All product refunds that are not subject to a processing fee, are subject to an internal review. We may ask for photographs or other information, in order to correct the issue internally.

The internal review process keeps prices low and service standards high.

Shipping and handling fees are not refunded, unless we deem otherwise by internal review.

Upon the approval of your refund, our system automatically and immediately credits the return of your funds with our banking partner. Our banking partner then process your return within one to two banking business days. The reflection of your returned credit then depends upon the processing and crediting speed of the financial institution that you used during checkout. Typically, a return credit shows within your bank or credit card within five to eight business days; however some financial institutions could delay your return credit by up to three (3) weeks. Unfortunately, we have no control over this process and can only refer you to the financial institution that you used during purchase.

If it has been more than twenty-eight (28) business days and your financial institution does not acknowledge your return credit, please contact us so that we may verify the credit on our end. 

RETURN PROCESSING FEE (For Refunds)

All items that are processed for a refund are subject to a 10% return processing fee. This fee will be deducted from your refund. Please note that we can not refund any shipping or handling fees.

Last Updated on 01/16/2025